Privacy Policy
Your privacy, clearly explained.
Last updated: 14 June 2026.
1. Who we are
2. Information we collect
Depending on how you use the website or services, we may collect:
- contact details such as your name, email address, telephone number and postal address;
- booking details such as dates, guest numbers, experience choices, special requests and stay preferences;
- payment and transaction details, handled through our booking or payment provider;
- messages you send through enquiry forms, email or social media;
- technical website information such as IP address, browser type, device information, pages visited and cookie preferences;
- feedback, reviews or survey responses you choose to provide.
We ask that you only share special category information, such as health or accessibility details, where it is relevant to your stay or experience and you are comfortable providing it.
3. How and why we use your information
We use personal information only where we have a lawful reason to do so. The main reasons are set out below.
| Purpose | Examples | Lawful basis |
|---|---|---|
| Enquiries and booking requests | Replying to messages, checking availability, preparing quotes or confirming details. | Contract or steps before entering into a contract. |
| Managing stays and experiences | Guest communication, arrival details, service updates and handling special requests. | Contract and legitimate interests in providing a safe, high-quality service. |
| Payments, deposits and refunds | Taking payment, issuing refunds, keeping transaction records and preventing fraud. | Contract, legal obligations and legitimate interests. |
| Customer service | Handling questions, feedback, complaints or lost-property enquiries. | Legitimate interests and, where relevant, contract. |
| Marketing updates | Sending newsletters, offers or experience updates where you have opted in, or where soft opt-in rules apply. | Consent or legitimate interests, depending on the message. You can unsubscribe at any time. |
| Website improvement | Understanding how visitors use the site, fixing issues and improving content. | Consent for non-essential cookies; legitimate interests for essential security and site operation. |
| Legal and accounting | Keeping records, responding to lawful requests and meeting tax or regulatory obligations. | Legal obligation and legitimate interests. |
4. Who we share information with
We only share personal information where needed to provide our services, run the website, meet legal obligations or protect our legitimate interests. This may include:
- booking, payment and property-management providers;
- website hosting, security, analytics and email service providers;
- professional advisers such as accountants, insurers or legal advisers;
- delivery, maintenance or experience partners where needed for your booking;
- public authorities or regulators where the law requires it.
We do not sell personal information. If any provider processes information outside the UK, we will use appropriate safeguards where required.
5. How long we keep information
We keep personal information only for as long as we need it for the reason it was collected, including to meet legal, accounting or reporting requirements.
- Enquiry records are usually kept for up to 24 months after the last contact unless they become part of a booking.
- Booking and transaction records are usually kept for up to 7 years for tax and accounting purposes.
- Marketing preferences are kept until you unsubscribe or ask us to delete them, plus a suppression record so we know not to contact you again.
- Cookie and analytics information is kept according to the settings of the relevant tool. Add specific expiry periods once your cookie audit is complete.
6. Cookies and similar technologies
Cookies are small files placed on your device. We may use essential cookies to make the website work, and optional cookies for analytics, performance or marketing only where the required consent has been obtained.
When a cookie banner is active, you can accept, reject or manage non-essential cookies. You can also change cookie settings in your browser.
7. Your rights
Under UK data protection law, you may have rights to:
- ask for a copy of the personal information we hold about you;
- ask us to correct incomplete or inaccurate information;
- ask us to delete information in certain circumstances;
- ask us to restrict or object to certain processing;
- ask for certain information to be transferred to another provider;
- withdraw consent where we rely on consent.
You also have the right to complain to the Information Commissioner’s Office. We would appreciate the chance to resolve any concern first, so please contact us using the details below.
8. Keeping information secure
We use appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. Access is limited to people and providers who need it for the purposes described in this policy.
9. Children
Our accommodation and experiences are not aimed at children. If a parent, guardian or guest provides information about a child as part of a booking or stay, we will only use it where needed to provide the booking safely and appropriately.
10. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on this page, and the “last updated” date will show when it was changed.
11. Contact us
For questions about this privacy policy or how we handle personal information, contact:
Trawler Lights
Trawler Lights, 7a Rea Barn Close, Brixham, United Kingdom, TQ5 9EA.
Email: info@trawlerlights.com
Telephone: 07850 723 869